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Shipping, guarantee & return policy
SHIPPING DETAILS
All orders placed via this website will be shipped from our warehouse, located in 9070 Champ-d'Eau, Saint-Léonard (Québec) Canada.
It usually takes 1 to 3 business days for our team to prepare your online order. You should receive it within 2-7 business days. Please note that process time may be longer than expected during sales, promotions, or product launches. For any question or concern, feel free to contact our Team through this form.
CARRIERS & TRACKING
Stallion Express, our trusted distributor, assigns your parcel to one of its carriers based on the fastest option available (Canada Post, GSM, or Fleetoptic).
IMPORTANT NOTE — Once your order has shipped, you will receive a tracking number that might be used through the following link: https://stallionexpress.ca/track/
RISK-FREE MONEY BACK GUARANTEE
We understand that trying a new product might be risky, and we love showing people the way to a more sustainable and happier lifestyle.
That's why, we have a 100% happiness guarantee:
If you are not fully satisfied, we will provide a refund for your purchase for a period of up to 60 days from the date of your order - no question asked!
To start a refund, send us your request at hello@tanit.co with your order number or any proof of purchase. We will send you the instructions for return, along with a free shipping label. Items sent back to us without first requesting a refund will not be accepted.
Once we receive your item, you will be automatically refunded on your original payment method.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.